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Two-Step Verification

Configuration​

  • Install an authenticator app on your smartphone. You may use other OTP software or hardware.
info

Here are some popular authenticator apps we recommend:

Authy Android | Authy IOS

Google authenticator Android | Google authenticator IOS

  • Log in to TCAdmin.
  • Select Account Security from the menu options.
  • Select the Two-Step Verification tab.
  • Check Enable two-step verification

2FA

If you want to enable two-step for FTP access check Enable two-step verification for FTP connections.

tip

If you enable this option configure your FTP client to send the password in the following format: YourPassword#GeneratedToken

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If your software has scanning capabilities you can scan the QR-code.

  • Type the verification key in your Authenticator app or other software/hardware.
  • Generate a token and type it in the "Generated Token" field.
  • Click on Save.

Common Errors​

All generated tokens are expired​

The token is generated based on the current time and is valid for 30 seconds. This required that both the client and server have the correct time.

tip

Use NTP to synchronize your date and time on the server:

How to configure NTP for Linux

How to configure NTP for Windows

User lost their verification key​

You can disable two-step verification by selecting the user, select the Actions tab and click on Disable two-step. If the action is not visible it means the user doesn't have two-step authentication enabled.

Admin lost their verification key​

Start the monitor in console mode. Execute this command in the console:

disable-two-step Admin